It is against the law for those under 18 to gamble and 855CROWN takes its responsibilities in this regard very seriously. We carry out electronic age verification checks on customers who use payment mechanisms that we know can be used by children. In addition, we carry out age checks on a random selection of all other customers regardless of the method of payment.

Anyone under the age of 18 found to be using the site will have any winnings forfeited and will also be reported to the police.

All our Customer Service staff receive awareness training on problem gambling issues.

Self-Exclusion or Opt-Out

855CROWN provide the facility to allow a customer to self-exclude themselves from their account(s) for 6 months, 1 year, 2 years or 5 years.

Once this change has been made to an account for a set period, it will not be possible for the account to be re-opened for any reason until after the set period has expired.

During the period of opt-out, 855CROWN will do all it can to prevent new accounts being opened.

An account that is simply ‘closed’ can be re-opened by the customer at any time.

If you wish to use this facility or would like further information on this, please Contact Us and one of our highly trained Customer Services team will be pleased to assist you.

Information on Keeping Control

Whilst the majority of people do gamble within their means, for some gambling can become a problem. It may help you to keep control to remember the following:

1. Gambling should be entertaining and not seen as a way of making money
2. Avoid chasing losses
3. Only gamble what you can afford to lose
4. Keep track of the time and amount you spend gambling
5. If you want to have a break from gambling you can use our self exclude option
6. If you need to talk to someone about problem gambling then contact GamCare

Problem Gambling Questionnaire

If you are concerned that gambling may have taken over your (or someone else’s) life then the following questions may help you find out:

1. Do you stay away from work, college or school to gamble?
2. Do you gamble to escape from a boring or unhappy life?
3. When gambling and you run out of money, do you feel lost and in despair and need to gamble again as soon as possible?
4. Do you gamble until your last penny is gone, even the fare home or the cost of a cup of tea?
5. Have you ever lied to cover up the amount of money or time you have spent gambling?
6. Have others ever criticised your gambling?
7. Have you lost interest in your family, friends or hobbies?
8. After losing, do you feel you must try and win back your losses as soon as possible?
9. Do arguments, frustrations or disappointments make you want to gamble?
10. Do you feel depressed or even suicidal because of your gambling?

The more you answer ‘yes’ to these questions, the more likely you are to have a serious gambling problem. To speak to someone about this contact the GamCare confidential helpline on 0845 6000 133 or visit their website at www.gamcare.org.uk for further information.